Refund & Cancellation Policy

This policy explains what we can refund, what we cannot, and how to ask. It applies to every credit purchase made on TRUEBONDCHATS.COM. Nothing here limits rights you have under the consumer law of your own country, which always takes precedence.

What you are buying

TRUEBONDCHATS.COM does not sell a subscription and never charges you automatically. You buy credits in a one-off purchase, and a credit is spent only when you choose to send a message. Sending one message costs 1 credit. Browsing, searching, liking, uploading photos and receiving and reading messages are free.

Because there is no subscription, there is nothing to cancel to stop future charges. If you never buy credits again, you are never charged again.

Unspent credits

If you have changed your mind, we will refund credits you have not spent within 14 days of the purchase, provided you have not spent any of the credits in that purchase. The refund goes back to the card or payment method you paid with.

Credits never expire, so you are not under time pressure to use them. If your account is closed by us for a reason other than a breach of our terms, any unspent credits are refunded in full regardless of when they were bought.

Credits you have already spent

A credit spent on a message that was delivered has bought the service it was for, and we cannot refund it. We do not guarantee that anyone will reply to you, and a message that goes unanswered is not a failed service — our disclaimer sets this out, and you accept it when you register.

We will refund a spent credit where the fault was ours. That includes a message that was charged for but not delivered, a message charged for more than once, and a charge recorded against your account for something you did not do. Every credit movement on your account is recorded in a ledger with a timestamp, so we can check this properly rather than taking a view.

Duplicate and accidental purchases

If you were charged twice for the same purchase, write to us and we will refund the duplicate in full. If a purchase was made on your account without your permission, tell us immediately — we will freeze the account, investigate, and refund anything that should not have been charged.

Accounts we close

If we close or suspend your account because you breached our terms — for example by harassing other members, by being under 18, or by using the platform fraudulently — unspent credits are not refunded. If you close your own account voluntarily, unspent credits are not refunded either, because closing it is your choice and the credits remain available for as long as the account exists.

How to ask for a refund

Email contact@remotemods.com from the address on your account, and tell us which purchase you mean and why. You do not need to explain yourself at length — the date and the amount are enough for us to find it.

We reply within 24 hours. Approved refunds are submitted to your payment provider within 5 business days, and how quickly the money appears after that is up to your bank — usually 5 to 10 business days.

Disputes and chargebacks

If you think a charge is wrong, please come to us first. We would far rather fix it directly, and we can usually do so faster than a bank can. Raising a chargeback without contacting us means your account is suspended while the dispute runs, and we will respond to it with the ledger record of what was bought and what was spent.

Changes to this policy

If we change this policy, the version that applies to a purchase is the one that was published when you made it. We keep a record of which version each member accepted.